Frequently Asked Questions

Q. Why does www.ISMRaceway5050.com require my location and/or why am I receiving the following prompt: "https://ISM.com.bump5050.com would like to use your location?"


Your current location is required to confirm eligibility to purchase on your mobile device. The drawing will be offered to anyone within the state of Arizona, where allowed by law (the "Raffle Area").

Q. What if I already selected "Don't Allow"?


Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions.

Q. What if I receive the following prompt: "You must allow your browser to share you location to purchase tickets, please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"?


The browser should reload the page and ask you to share location upon loading. Note: In some browsers, the popup may say "close" instead of "OK"

Q. What happens if I did not receive my email with the ticket numbers?


Check your spam, junk mail or clutter folders for the email. If you do not find them, please go to the Contact page and request that the raffle Manager email you your tickets.
 Provide your name and phone number along with the amount of tickets you purchased.

Q. I entered the incorrect email and did not print my tickets, how can I get my tickets resent?


Please go to the Contact page and request that the raffle Manager email you your tickets.

Q: What if I cannot purchase tickets on ISMRaceway5050.com due to Location issues?

You may have told your browser to never share your location. You need to change that setting to allow sale.

For iOS devices:
1) Go to the Settings App.
2) Go to Privacy.
3) Go into Location Services.
4) Ensure "Location Services" are on.
5) Scroll down and click "Safari Websites."
6) Make sure that Allow Location Access is set to "While Using the App."
Chrome has the same setting if you are using that instead.

For Android (though this may vary by version):
1) Go to Settings App.
2) Go to Location and make sure that it is on.
3) Go back to previous screen and go to Apps
.
4) Go to Chrome.
5) Click Permissions.
6) Ensure that Location is enabled.

Note: If still experiencing problems, go to a maps app and see where it places you.


GENERAL QUESTIONS


Q. Can I purchase tickets in person rather than on my mobile device?
Yes. On select days and times during the Raffle period, we will have sellers walking around the Venue selling tickets. The days and approximate times are listed below (all times listed are Local Standard time). Raffle sellers will be wearing orange shirts identifying them. Tickets can be purchased with credit card or cash.

Saturday, November 10, from 9:00am – race end

Sunday, November 11, from 8:00am – race end



Q. Where do the proceeds from the total jackpot go?


The jackpot is split 50/50 between the winning ticket holder and Veteran Tickets Foundation (Vet Tix. For more information about Vet Tix, click here.

Q. Do I need to be present to win?


No. The winner does not need to be present to win, but the prize must be claimed within 7 days. For more information on the rules, please check out the rules page.

Q. Where can I find the winning number?


The winning number will posted on Monday, November 12, 2018 at ISMRaceway5050.com/winners

Q. If I have the winning ticket, how do I claim the prize?

If you have the winning ticket, please contact ISM Raceway at (623) 463-5400.